Best Water Meter in Durham NC
Plumber
I'm very glad I used Pure-Line when my garbage disposal started leaking. Jackie is always so kind and helpful on the phone. She called me as soon as she knew the tech was running behind (which happens in this business). I really appreciated the call so I could plan the day better. Edwin was my tech and he replaced the disposal quickly. He took the time to explain a few things with the new disposal and it's working beautifully. Their prices were more reasonable than some other plumbers. I'll definitely use them again.
4611 Hillsborough Rd building 200, Durham, NC 27705
Plumber
Plumber
Very disappointing customer service.
I called requesting an estimate for a new residential water heater. They requested detailed pictures of my existing unit which I immediately sent along with my exact replacement specifications.
The following week I had to again contact them regarding the status of my estimate. Later that day they gave me an estimate for a water heater much smaller than my existing and what I had requested. Once this information was corrected and I requested a revised estimate, they never got back to me despite me calling and texting them to inquire further about my estimate.
Just pitiful customer service when they act like they don't even want your businsess if possibly you don't want the generic water heater they happen to have in stock and want to sell you. I never even heard from the owner with a possible explanation of why they could not or would not do this relatively simple job.
I called requesting an estimate for a new residential water heater. They requested detailed pictures of my existing unit which I immediately sent along with my exact replacement specifications.
The following week I had to again contact them regarding the status of my estimate. Later that day they gave me an estimate for a water heater much smaller than my existing and what I had requested. Once this information was corrected and I requested a revised estimate, they never got back to me despite me calling and texting them to inquire further about my estimate.
Just pitiful customer service when they act like they don't even want your businsess if possibly you don't want the generic water heater they happen to have in stock and want to sell you. I never even heard from the owner with a possible explanation of why they could not or would not do this relatively simple job.
5441 Lumley Rd STE 104, Durham, NC 27603
Plumber
Plumber
Best plumber ever!!! We had a flood late at night coming from our downstairs bathroom. Edwin was so kind to come out at almost mid night to check things out. He was able to figure out problem and fixed it swiftly. He also made us aware of an issue that could cause another problem in the future. Edwin is a great plumber with attention to detail and does great work! One more thing- he was also helpful in connecting us with a restoration team to help with damages. All around a solid company and we’ll be using them in the future if need be.
Durham, NC