Best Ongoing Maintenance in Durham NC

Our tech, Carlos, called to let us know he was on the earth and arrived within the one hour window we were told. Carlos was polite and professional and took his time explaining the problem. We didn’t feel like he was rushing to get to next appointment and he fixed our issue! He was also very kind and wet enjoyed talking with him.

Everyone I interacted with at Bar D was friendly, however I am extremely unsatisfied with the outcome of our service call yesterday. We have had water pressure issues since moving into our home and this was Bar D Plumbing’s second time out to resolve the issue. After a quick diagnostic, I was told an adjustment was made to the pressure valve they had previously installed and we suddenly had perfect pressure when multiple faucets were running. I thought our problems were solved.

It wasn’t until I ran a bath for my daughter the next day that I noticed how yellow and full of sediment the water appeared. Come to find the plumbers had switched our water source from city water to well water. Our well has never been tested and I never would have approved that switch to be made. I’ve now spent the last 2 hours flushing out drains and trying to clean all the sediment out of the faucet heads after turning the well valve off. My washer now takes forever to fill due to sediment in the lines and our water pressure is worse than it was before. This is a huge decision to make for a homeowner by switching their water source without their knowledge and I can’t stress enough how upset I am considering I washed baby bottles and cooked with an untested water source.

Lousy service. Technician was way later than appointment. Charged way too much for measly few parts. DID NOT EVEN VERIFY THAT HIS REPAIRS WERE SOLID BEFORE LEAVING. He didn’t even turn the supply back on before leaving!!!