Best Appliance Installation 1 in Durham NC

During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.

I AM VERY DISAPPOINTED WITH THIS COMPANY AND HATE THAT THEY WERE THE ONES WE CHOOSE TO INSTALL OUR NEW AC UNIT LAST YEAR. THEY FORGOT TO FILE A PERMIT WITH THE TOWN OF FUQUAY WHEN THE UNIT WAS INSTALLED AND I ALMOST GOT A HOLD ON MY PARCEL FROM THE CITY. IN ADDITION, I HAVE BEEN TRYING FOR TWO WEEKS TO GET A TECH OUT TO LOOK AT MY UNIT SINCE AFTER A YEAR ITS ALREADY SCREWING UP. I HAVE BEEN PROMISED THAT A TECH WOULD COME OUT AND THAT THEY WOULD CALL ME BACK MULTIPLE TIMES. AFTER PLAYING PHONE TAG (I WONT SAY NAMES, YOU KNOW WHO YOU ARE) FOR OVER A 2 WEEK PERIOD AND SPEAKING LIVE WITH THEM, I STILL HAVE NO RESOLUTION AND MY HOUSE HASN'T BEEN UNDER 80 DEGREES THIS ENTIRE TIME. I NEVER TAKE THE TIME TO WRITE NEGATIVE POSTS LIKE THIS BUT THIS COMPANY ABSOLUTELY DESERVES ONE.