Best Heater Checked in Anchorage AK
Plumber
There are three individuals I want to honor in my little quest to fix my piping in my place. First some backstory: house built in the late 70s-early 80s had the original copper on a specific run for domestic potable water and heating lines as well, all the pipes were run very close together which resulted in electrolysis over time (I'm surprised this issue hadn't popped up prior to my ownership of the place) and this year they decided they'd had enough and started springing pinhole leaks.
Enter Flow Star. First, I called and made an appointment and got Jared (technician #1) out, he quickly found and temporarily stopped the biggest (and I thought only) leak with a hose clamp and recommended that I replace the entire run of copper with PEX piping. I agreed and asked for a bid.
Next came Steve in the office, he sent over a bid and I thought it was competitive (I work with lots of HVAC vendors so I know that this bid was decently good, it was about $50-$100 more than one vendor but about $50-$100 less than another, so right in line). I told Steve I would take him up on this bid once I got back from a trip I was going to take shortly. I got back and asked him to update the bid as it had been more than 30 days since I got the bid and prices probably changed, sure enough they did but it was only a $75 or so change, so it was fine.
About a week before my appointment time Steve made a very tough phone call to me, he called and asked if we could reschedule my appointment about 5 days further down the line as there was a family (dad, mom, three kids) that had no hot water and needed a new hot water heater badly. I wasn't thrilled to let my pipes leak longer but there was no way I was gonna say no to that. I agreed and was very impressed that Steve was willing to make such a tough call on a customer's behalf.
Finally, Shawn (sp?) came through and replaced the run of copper, he did a great job while working around my setup and our belongings, worked fast and efficiently and got it done faster than I expected him to. He even cleaned up the job site of debris and mess that he didn't cause (extra drywall I'd torn out to make it easier to get at the problem areas) without complaint.
In summary, Jared, Steve and Shawn (sorry if I spelled your name wrong bud) went above and beyond for my plumbing misadventures:
- First they accurately and quickly diagnosing my problems and applying the appropriate fix while recommending a good permanent one. I want to emphasize they did this quickly and did a thorough temporary fix that didn't go into overtime, thus saving money.
- Second, the bid I received was competitive, clearly spelled out with good detail and organization and they made it easy to pay it using a e-check on their website. The phone call to reschedule on behalf of a customer in an emergency situation (health and safety) was also a difficult one to make and Steve advocated for his customer and his family, which I greatly respect.
- Finally, they came out to replace the piping in question to remove almost any chance of it leaking again in my lifetime (PEX is awesome) and finished faster than they anticipated. The technician was competent, friendly, knowledgeable about the subject matter and experienced (the fittings and layout were done well in my opinion). Cleaning up the site and removing debris, even though he didn't make the mess, is truly above and beyond.
Flow Star Plumbing and Heating is a great HVAC company and I look forward to working with them again in the future, and I think anyone reading this who is looking for quality work at a competitive price should seriously consider them.
Enter Flow Star. First, I called and made an appointment and got Jared (technician #1) out, he quickly found and temporarily stopped the biggest (and I thought only) leak with a hose clamp and recommended that I replace the entire run of copper with PEX piping. I agreed and asked for a bid.
Next came Steve in the office, he sent over a bid and I thought it was competitive (I work with lots of HVAC vendors so I know that this bid was decently good, it was about $50-$100 more than one vendor but about $50-$100 less than another, so right in line). I told Steve I would take him up on this bid once I got back from a trip I was going to take shortly. I got back and asked him to update the bid as it had been more than 30 days since I got the bid and prices probably changed, sure enough they did but it was only a $75 or so change, so it was fine.
About a week before my appointment time Steve made a very tough phone call to me, he called and asked if we could reschedule my appointment about 5 days further down the line as there was a family (dad, mom, three kids) that had no hot water and needed a new hot water heater badly. I wasn't thrilled to let my pipes leak longer but there was no way I was gonna say no to that. I agreed and was very impressed that Steve was willing to make such a tough call on a customer's behalf.
Finally, Shawn (sp?) came through and replaced the run of copper, he did a great job while working around my setup and our belongings, worked fast and efficiently and got it done faster than I expected him to. He even cleaned up the job site of debris and mess that he didn't cause (extra drywall I'd torn out to make it easier to get at the problem areas) without complaint.
In summary, Jared, Steve and Shawn (sorry if I spelled your name wrong bud) went above and beyond for my plumbing misadventures:
- First they accurately and quickly diagnosing my problems and applying the appropriate fix while recommending a good permanent one. I want to emphasize they did this quickly and did a thorough temporary fix that didn't go into overtime, thus saving money.
- Second, the bid I received was competitive, clearly spelled out with good detail and organization and they made it easy to pay it using a e-check on their website. The phone call to reschedule on behalf of a customer in an emergency situation (health and safety) was also a difficult one to make and Steve advocated for his customer and his family, which I greatly respect.
- Finally, they came out to replace the piping in question to remove almost any chance of it leaking again in my lifetime (PEX is awesome) and finished faster than they anticipated. The technician was competent, friendly, knowledgeable about the subject matter and experienced (the fittings and layout were done well in my opinion). Cleaning up the site and removing debris, even though he didn't make the mess, is truly above and beyond.
Flow Star Plumbing and Heating is a great HVAC company and I look forward to working with them again in the future, and I think anyone reading this who is looking for quality work at a competitive price should seriously consider them.
907 E Dowling Rd Suite 4, Anchorage, AK 99518