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Josh did an excellent job of detecting the problems, explaining the problems and what needed to be done.Josh also explained the time & cost before beginning the most major repair on replacing my faucets & pipe leak -replacement. Josh & his apprentice spent 7 hrs to get this job done so I could have water the next day .Josh came back 2 days later to repair something that I thought was his job . It was not his job but he spent 20-30 minutes to fix it anyway . That is beyond the call of duty . Because of my excellent experience with Josh / Golden West , I will use them again and recommend them to others .