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I called HomePro Handyman Services a couple weeks ago to get a storm door installed plus have water damage around the back-door repaired. Chris Dandridge (owner) assured me his guys could handle anything. Although, that could be true the process at which his company operates is less than professional.As we discussed I would let him know when I had the screen door ready as it was being ordered. Last Monday 5/3 I texted him the door was here and needed to schedule a time. He replied back Tues 5/4 at 9pm that Edil his “Handyman” would arrive Wed between 12-1pm.Wed at 1:30pm his “Handyman” finally arrives and is surprised to find out I needed water damaged fixed also. I didn't have a good feeling about this project being handled correctly. 15 minutes after arriving he left to go shopping. Items purchased at Lowes for repair with a cost of $350 (300%-500% markup) 6 pieces of trim, caulk, expanding insulating foam, trim paint, paint brush, small paint bucket for holding screws, lumber 2x6x4 1 piece and screws. 30 minutes after arriving back he decides that it would be easier to just replace the entire back door and frame and gives me the choice of either paying for him to go shopping for another hour or leave him and pick up what he needs myself to continue allowing him to work. I went myself to buy a new pre-hung back door. After returning the “homepro handyman” figures out he still doesn’t have all the tools/supplies to complete the installation. After the 3rd trip to buy a drill bit he didn’t have and get more trim and lumber he finally has enough to start installing the back door. But I was already irritated. I texted Chris and let him know that his Handyman being so unprepared was unprofessional. Not that I even blamed the contractor that came out. I think the owner didn't properly prepare him for what he was actually coming out for. I believe Chris did this in part because he knew he was charging by the hour and was making sure he could get extra hours out of me, but that's just my personal opinion. Chris immediately called me and started getting defensive trying to make it my fault because I didn’t already have the supplies and accused me of being unreasonable for thinking I shouldn’t have to be his handyman’s assistant. I would have stopped the project in my tracks if I didn’t have a giant hole in the back of my house.At about 8pm (6.5hrs) the “homepro handyman” gives up on the project because it’s late. And as I found out later would have needed more supplies. Only the back door and not the screen door was installed.I had to spend the next day taking a crash coursing learning how to do what I paid his company 1k to do to finish the job.Prepared: FOn Time: CCompleted Work in a Timely Manner: FQuality of Work: BCustomer Service: FCost: $$$$ FMet Expectations: FOverall: FBehind schedule, overbudget and incomplete.Please do not give this guy your business. He is the most arrogant narcissist I have ever encountered.(added after owner response)I've seen the owner post on others complaints that he records all customer phone calls. I ask him to please post a link to both unedited conversations we've had to clear any confusion on who misrepresented what.