Best Pipe Relining in Dallas TX

Highly recommend!!! Best service ever! Matthew was my service technician and he was so friendly, professional, and knowledgeable—definitely what you want in an expert technician. I appreciate his time in explaining the process. The up-front pricing and communication offered a new level of transparency I’m not used to. If you ever need an expert plumber in DFW, definitely call Matthew at Mr. Rooter!

Let me just start with this: Five months later, and our yard is still torn up! The list of issues is endless with this company, but the root of the problem is mismanagement and lack of communication. I've had one crew from this company come in behind another and point out workmanship issues from their our team! And if you want to get an update on the project, you have to take drastic action of threatening to revoke/contest funding or legal action, as messages routinely go unanswered. Save yourself time and the headache...go with a reputable plumber, not this circus of a company.---------Since RC Pros responded and suggests the facts should be reviewed, I’ll outline them for everyone.FACT: RC Pros was hired to complete trenchless repair on a portion of our sewer line under the foundation. Upon further review, the cast iron throughout the house was in poor condition and the recommendation was to complete the relining of all sewer lines at a cost just under $30k.FACT: I asked Dan if we should consider a re-route option, given the overall condition of the cast iron. Dan assured the trenchless would be a better option and would resolve all problems.FACT: I had other quotes for replacement and reroute options, one being nearly $10k less. Since we already had holes and tunneling started, it didn’t make sense at the time to change companies.FACT: Trenchless/relining failed. We continued to have issues with the master bathroom. RC Pros did come through with a reroute as part of their warranty, but only after having the threaten revoking funds and sending multiple videos and photos proving the issues persisted. Furthermore, initial messages of ongoing issues went unanswered.FACT: I told their crews TWICE that the reroute path crossed a gas line to the house that was not marked, and the path extended beyond the property line into my neighbor’s yard.FACT: Crews proceeded with digging the trench despite the line not yet being marked. (Violation of State law TUC 251.151 and TAC 18.1.)FACT: Due to gross negligence, crews hit and ruptured the gas line, endangering the lives of my family inside the house. Gas fumes also filled my neighbor’s house, endangering their lives as well.FACT: Underground utilities were marked the day AFTER the gas line incident.FACT: Initial reroute trench was dug and sewer pipe laid extending beyond the property line (previously pointed out).FACT: I had to contact the City Inspector to enforce the issue of correcting the pipe location to not extend beyond the property line.FACT: Crew that came to work on resetting master bathroom toilet commented that previous work that had been done with the relining method was not done correctly. Toilet flange was not secured to the foundation in any way; screws just went into dirt and the concrete wasn’t filled in correctly.FACT: Repairs to correct the above issue were also done incorrectly. This time the toilet flange was not set level and raised to high on one end. As a result, the toilet would not sit all the way down and now has ¼ inch plastic shims all the way around it so that it can accommodate a poorly installed toilet flange.FACT: While trenching, main water line to the house was damaged. RC Pro technician attempted a repair which later failed. RC Pros was slow to respond, and insisted the break was from an irrigation line before even coming out to assess the issue.FACT: When the technician did come out, he stated that Dan sent him with irrigation repairs parts and he did not have parts or tools to repair the main water line leak. He did determine the leak was in fact from the failed repair that was previously done. As a result, we had to go another night without water.FACT: While RC Pros has done warranty work and the reroute at no additional cost, we still have piles of dirt and sod in the yard that has yet to be leveled and returned to pre-work condition.FACT: Communication from RC Pros has been minimal at best through this entire project. There has been no ownership of issues, but rather just deflection.

Awesome plumbers! Can't go wrong hiring them for any plumbing issues.