Best New Units Installed in Dallas TX

Great fellow

I'm aware that it's 13° outside today and snowing, however my heater has been running an average of 20 hrs/day based on my Nest history for the last few days. The house wasn't reaching the set temperature of 72, and was blowing cold air. I called this afternoon and spoke with Melissa who advised me I would receive a call from a technician to further assist me. Jose completely came to the rescue!! He listened to my concerns and talked me through the adjustments that needed to be made to my thermostat. I had no idea that there was an emergency temperature setting that needed to be set in order for our heater to run properly in these grueling temperatures. He walked me through the steps with ease and we were able to resolve my issue. Since it's Sunday I was concerned about possible further issues. Jose assured me that he was here for me and to contact him directly after about an hour for an update, or if I had any other issues. Thank goodness we got the issue fixed together and my family can face these next few snowy days in our warm and cozy house. Thank you for the outstanding customer service and speedy resolution Jose!