Best Geothermal Heat Pump in Dallas TX

Poor experience, called for an estimate appt on 5/12, they said they could see us that day. Called later to say they need to move to next day. No problem, its end of day and emergencies get preference.Woke me up at 7:30am on a Saturday 5/13 and said a tech would arrive between 9-930am. At 9:50am I called and a man said they don’t know what happened, but I’m on the schedule for 10-1pm. He assured me he would investigate the miscommunication from that morning and call me back. No call back. At 12:45pm this was cutting into our day so I called to cancel our appt. The woman assured us they would tell dispatch. At 1:30pm tech arrives as we are trying to leave for errands. Fine he’s here, let’s get an estimate.A secondary sales guy shows up to give us our quote, he sits us down and says that we will be given a 3-ton unit since that’s what we have, and he recommends. I ask if he did any testing to confirm what’s needed, since our current unit is over 20 years old and, you know, technology changes. Says no tests are needed, it might change the ducting, and “the general rule of thumb is 500sqft per ton”. He then asked how many sqft we have (2400), and then….didn’t change his recommendation.All in all we needed at least a 4 ton by his own rule of thumb, and upon checking our unit we CURRENTLY have a 4 ton. This team didn’t do any heat loading, didn’t even know what our square footage was, tried to sell us a lower unit and didn’t even know what tonnage we currently had. All with a much higher price than competitors. At this point the money wouldn’t be the issue, but I have no confidence in their recommendations.The technician however was respectful and efficient, and even avoided our rug with his shoes, that was nice.

I thought our A/C compressor was fried. I mean I was pretty sure, based on my own investigation, that it was going to be time to replace our aging system. I even told Juan what I had found, that I had used my ohmmeter on the two wires that go to the compressor, and it indicated that it was an open circuit. But that didn’t stop Juan from doing his own investigation. He figured out that the compressor had somehow gotten unplugged. There is actually a plug on the side of the compressor, down inside the condenser unit, and somehow it had come off! He reconnected it and it came back to life!Kudos to Juan for his honesty and doing his job well. He could have just agreed with me, and said “yep, it’s time for a new system”, but he didn’t. That’s what I like about Walker A/C and Heating. They have integrity, unlike some of the others out there.