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Overall, lost trust. I had a large project that involved rerouting the sewer line plumbing in two areas of the house. One of the plumbers cut a hole through the outside brick to install a pipe. In doing so, he cut out part of my rim joist (left it lying in the bushes) and cut right through the corner studs where two load-bearing walls come together. The dangling studs were hanging above the pipe. There was already considerable damage in the wall due to leaking plumbing. When I confronted the company about it, they sent out a plumber to discuss correcting the situation.The representative said I didn't have weight on either load bearing wall in that corner. He didn't see an issue. That wasn't true. One wall was holding up my roof gable. After time, there would be sagging and those dangling studs would probably break the pipe directly under them.That's when I lost faith in the company. Herndon McFarland Plumbing was very courteous and professional until I had this issue. Since it was my word against the representative, I ended up paying another plumber to install the correct 45 angle pipe outside instead of their 90 degree angle pipe and then reroute the plumbing inside the house. This allowed us to frame the corner and replace the rim joist.

While I give my Tech 10/10 or 5 Stars for his professionalism and hard work the same cannot be said for the prices I paid for the additional work required.After independent research it is obvious to me that I paid above top end pricing.I understand that larger companies have to provide trucks, supplies and have high overheads but one still needs to determine fair pricing versus price gouging.

Great work by a reliable team. They were very communicative leading up the date of the service.