Best Drain Opening in Dallas TX

The gentleman that came out to fix our drain did so quickly, and tidied up after his work. He was courteous, and punctual. My only concern is that although he put on protective gear when I asked him to (face mask and gloves due to COVID-19 concerns), he removed the mask once he started work inside our home. I asked him to put it back on, which he promptly did; I would ask that Roto-Rooter explain to their techs that when entering someone's house they need to keep their masks on the entire time. I have a very high-risk elderly father that I care for, and this was a very big concern for me.

The technician cleaned out the clogged drain fast and efficiently but I felt we were overcharged. We ordered a plumber via telephone on the morning of 10/29/2018 and we were given a time frame of between 2-5, to expect a technician. The technician did not show up until 7:29pm and then I believe he charged us an after hour surcharge even though it was not reflected on our receipt. I telephoned today and at first was told that we had been charged a $50.00 after hours service fee, but then the employee denied it. We should not be charged for after hours service due to Roto Rooters delay in their arrival time. This was not an urgent need as the drain clog was in a spare bathroom. Either way, $240.00 for less than an hours work was very pricey. We did get credit for a $50.00 off online coupon which brought the total to $190.00. Bottom line: the work was satisfactory, the price was not. I would recommend your children become plumbers as it must be a well paid profession.