Best Irrigation Lines in Columbus OH

We had American Leak come to our home to detect the source of a slab leak when no other plumbers we would typically use had the right technology to do so. The charge was $425 for detection. During our appointment, they found a leak and gave us some basic information. They didn’t mark the specific location, which would have been helpful apparently (the plumbers who later came and quoted us the job all asked if it had been marked and were confused when we said no). But they did give us a basic location (under the sink, under the concrete) and told us it’s the cold water pipe. At the end, one tech said they needed the other’s assistance with a valve. The other assisted and said they broke it. They asked where the nearest hardware store was, and left to buy a new part. They came back, installed this part, told me I’d have a quote soon and left. That night, my garbage disposal sounded weird but I shrugged it off (there was nothing in it that I could feel) and left it alone, as my husband always is the best person to fix those kinds of things. The next day, which was a Friday, I opened the cabinet under my sink to find water everywhere. I had a trusted plumber come out and fix it up for us, free of charge. The pipe leading to my garbage disposal had been left hanging open/disconnected. There was no issue with this prior to or when the techs came (they took photos and there is no water anywhere in their photos) and they were the only ones who touched it in that period of time, so while I can’t prove they are to blame, it seems extremely unlikely that this came open on its own, by no fault of theirs. When life settled down (I am home with two children under two- it’s hectic), and my husband got home Friday, I called American Leak and left a message (apparently they close at 5 and I called at 5:05). I asked for a manager to call me back. Today, a manager called back and seemed defensive and annoyed with me. She asked why I hadn’t called them to fix the issue. I didn’t call them because I left the job to someone who I knew was competent. She argued that her techs are extremely competent (but would an extremely competent tech leave this hanging open….? I mean, would they?) I explained to the manager that I didn’t want any kind of refund, that I was just making her aware that this happened, and I was upset. Her attitude lightened after I said this, and she wasn’t so snippy with me. Because of this happening, we decided to go elsewhere for the slab leak repair, so it’s probably for the best that it happened, and isn’t the end of the world. I wanted to take the time to review because it was careless and frustrating, and if you’re like me and you really do your homework, it’s helpful to know.

As a side note, we did see other negative reviews about this company prior to using them but after calling more than half a dozen places, they were the only ones we could find who could detect a slab leak. I have since gotten the name of a different company so if we need this service again, I know I have options.