Best Maintenance Inspection in Columbus OH

I have used Enervise for many years now as our main HVAC go to. They are quick to respond, very knowledgeable about all the different types of heating and cooling units we have. All the technicians are very cordial and have no trouble telling you about the problem they are there for. When calling for repair to be made the person that you talk to on the phone is very nice and concerned to try to get your problem taken care of as fast as possible. If you’re looking for a good HVAC company to take care of your equipment , this is the place to go to.

Technician was prompt, courteous, professional and helpful - explaining findings and part needed in terms I could understand.

I hope you NEVER have an issue like we did the past few weeks. If you do, your first call should be to Chuck’s. 4 inches of standing water in the basement. Water level extinguishing the pilot light on the water heater. More rain and snow on the way.

We had 2 separate companies come out to snake the drain at our rental. The first guy was a small operator and was surprised when he couldn’t fix the drain issue. He was a solid guy, who I’d call again for small drain issues. This was a bigger issue and he was humble about what he could and couldn’t do.

The 2nd company is a large and local outfit that we've used before with success. Two days and multiple methods including the snake, jetter, and camera to see what the issue it. Then, they get their jetter stuck. They were 82-feet from the house, which was almost to the main sewer.

Multiple calls to the city. We get the drawings from the city and discover that the main sewer is 17-feet underground. Ok, now what? Company #2 now informs me that IF the issue is at 17-feet, the scope is too large for them. Shouldn't they know where the issue is? Calling other contractors to get estimates on what it’s going to cost to excavate the alley and fix the issue. I’m stressed. It’s going to cost HOW MUCH $$?!?! And, only a few outfits can successfully do this work. We’re going to need permits- $$$. There’s even more drama to this story but I’ll refrain from smearing company #2. Let’s just say, we’ve already spent $950, for 2 days’ worth of nothing and the problem isn’t fixed. Thankfully, our tenant was very patient and understanding.

So, we choose to have Chuck’s provide an estimate to pull a permit and excavate the alley. Prior to preparing the estimate, they schedule an on-site visit in order to determine the depth of the problem. And guess what. Chuck’s sends Cecil & Gerry to assess. These were the same 2 guys that company #2 called to get their jetter unstuck. I kind of knew then that these good ole boys had a lot more experience and I regret not calling them first. Unfortunately, company #2 wouldn’t let the “other” company try to snake the drain last week when they were on-site.
And, here I am writing this review for Chuck’s Septic and praising the experience of Cecil and Gerry. In less than 2 hours, they had the drain unclogged, had their camera all the way into the main sewer and my problem was…dare I say it… FIXED?! No excavation necessary. I’m overjoyed.
We learned a lot through this experience. 1. If the plumber uses a camera- request that they record it!! You’re paying for it, you should own this data 2. The homeowner is responsible for the sewer all the way to the tap-in point, even if the clog is in the alley.

Do not waste your time with this company unless you want to be stood up! And the promise to reschedule weren't kept either. Horrible customer service. Happy to have found a more professional company to hire.