Best Utilities Gas in Colorado Springs CO

Last month we had a technician from Olson come and diagnose why our a/c unit was not working. We contacted this company after having some other jobs completed by Olson at our new home.
After diagnosing the issue, the tech explained the problem. At some point prior to us purchasing this home, the switch was removed from the disconnect so there was no power running to the unit.
I asked him for a quote to fix this. He told me that it is NOT a possibility to replace that piece (which I learned later on is false). He told me the entire A/C disconnect unit needed replacing so I requested a quote for this. He said the part would be $100, plus labor to complete this job. He had to leave to go pick up the part as he did not have one on hand. Almost 2 hours later(on the clock the entire time), he returned and replaced the unit.
Upon receiving the invoice I was shocked to see that the part actually cost $325 dollars. At NO point was I made aware of this until I saw it in the bill. At NO point did the tech contact me to authorize this extreme difference in price from what he quoted me. Add on another 300 and change for labor, and the total owing was almost $650.00.
As frustrating and disappointing as this was to be completely fleeced and disregarded by this company, I later learned that I could have purchased this EXACT same disconnect for UNDER 40 DOLLARS myself. That’s quite a markup. I also learned that I could have in fact found a replacement piece for the disconnect without ever having to get a brand new unit.
After reaching out to the service manager and explaining my situation he was so concerned about my complaint that as compensation he offered me the wonderful and amazing $129 dollar deal to clean my AC unit. (Another attempt to drain more of our hard earned money from our bank account) Really? Completely disappointing customer service. I refused as there are many competitors charging $79 for the same service so why would I pay that? Eventually he said he would send someone out to do it at no charge, since he didn’t want to lose us as loyal customers.
The gentleman who eventually came out and did the cleaning was excellent and also could not believe this whole situation.

We can’t afford to be loyal customers to a company that does not care about quality of service and honesty. There was zero transparency or communication.

We trust Tim with our rental for plumbing and heating at all times. TIm is very knowledgeable and works detailed. He's always on time and takes the time to explain details and instruct our tenants with all questions at hand. We would like for the office girls to respond better and in a more timely manner. Living several states away doesn't make it easy but with Oak View and especially Tim for plumbing AND heating we feel comfortable and safe.

Added 12/04/2020 >>> Oak View Mechanical was serving our rental via a manager before we took over the managing part ourselves. That said - we talked to other companies in the area but found OVM one of the least 'want to sell you the most expensive equipment' company and are very impressed with Tim's work and experience. The new office team understood our wish of timely response due to the fact we are far away from the location and the icing on the cake >>> CHRISTMAS COOKIES --- THANK you so much - we love them and the extra mile OVM goes to see their customers happy. MERRY CHRISTMAS to all of OVM's team - hope to be able to visit Colorado Springs in 2021 again. Thank you !!!