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In February, 2020 our reidential furnace stopped working during a severe cold weather storm. An email in the middle of the night from me was answered immediately and a member of the office staff called before 8 AM the following morning. Purchase and installation of a replacement furnace was accomplished in less than 24 hours. Every interaction with the office staff and technicians of Comfort By Design has been outstanding. As a home owner I could have not asked for better people and service throughout our experience.

The experience could have gone more smoothly, however in the end Jazy Frei's service was equal to the expectations that they set with me from the outset. Even issued a refund check when the technician mistakenly overcharged.