Best Air Conditioner Sales in Colorado Springs CO

We live in a rental and the landlord had a humidifier replaced in the spring of 2011. Unfortunately, HVAC Solutions did not install the drain line properly for two reasons. First, they didn't allow enough slack as it was wrapped around the plenum, so it crimped over time. Second, they did not route the drain line so it gravity fed properly. At a low humidity setting it worked fine. However, when we turned up the humidity to higher level the humidifier did not drain fast enough. As a result it backed up and partially flooded the mechanical room. Fortunately, we caught it before it caused too much damage. I personally checked the drain line and it was NOT clogged. It backed up was due to the two reasons I stated earlier. The technician came to the house (Jan 2013) and CONFIRMED my diagnosis. He agreed that the line was NOT clogged, but needed to re-routed to avoid the kink and allow it to gravity feed properly to the floor drain. This was obviously an initial installation problem.

The landlord told me he was charged for the service call. I personally contacted the manager because I thought this was totally unfair. The manager told me the line had clogged due to sentiment, which caused the flooding. I told him this was not the case and stated the reasons above, which were CONFIRMED by the technician. He disagreed with me, but told me he would speak to the owner. He called me back and let me know that they would not reimburse our landlord for the service because the line was clogged.

Wow! This REALLY surprised me, since the technician saw that the drain line was NOT clogged! I was with the technician when he corrected the problem. Again, he verbalized that the drain was NOT clogged. Since he rerouted the drain line, the humidifier has worked fine. This to me is an integrity issue and a total disregard for customer service. Therefore, I rated them as one star and WOULD NOT recommend this HVAC company to anyone.

Tony Fluegel and his team did a great job. Our house was an electrical basket case and Tony was able to straighten it all out and we now have the safest house on the block. It was a major job taking several days and they worked overtime and in the coldest days of the year. I was super impressed. The final bill was exactly what they estimated even though they did extra work. I would recommend the WireNut to anyone.