Best Services Upgrading in Chicago IL

Darrell from Sims and Sons scammed us out of $1000. He was unpleasant to work with and he took advantage of us.*

Sims and Sons came out to assess a leak I had. They gave me two options. One was a temporary fix that was a grand and one was a permanent fix for $2400. I trusted the plumbers to provide us with viable options and selected the $1000 fix and figured when we had more money saved we could go back and correct it for good. The temp fix lasted 5 days. They wanted to charge me the full $2400 to do the permanent fix when I had just paid $1000 for an option they provided that lasted 5 days. Darrell's employee even said it was weird the fix only lasted for 5 days. When I said that wasn't fair they were going to give me $100 off. I said no, and we ended our call. The boss, Darrell, called me. Very odd, but he said he listened in on my phone call with his employee, which I found really creepy. I did not enjoy my conversation with him. In the end he offered to do the permanent fix for $2,000. My partner and I discussed it and decided we did not want to continue to work with them. Darrell and Sims and Sons did not stand behind their work for even 5 days. They must be desperate for business if they were willing to keep our $1000. Made this whole experience take way longer than it had to and is disheartening. Do not recommend.

*if anyone is considering working with Darrell I recommend reading his response to my review. I will no longer spend my energy engaging with this company. Save your money and peace of mind and find a reliable plumber recommended by someone you trust.