Best Anything Electrical in Chicago IL

I scheduled an appointment to have our deck resurfaced, they did not show up and did not even contact me. After contacting them their response was that my appointment slipped through the cracks. I decided to give it another chance and rescheduled for 2 days later, and once again did not show up! I was texted after the scheduled time saying they would be late, and then again saying they were just not coming. I don't know how this company survives with this horrible customer service.