Best Traditional Water Heater in Chesapeake VA

Remove PVC sewage line to bring it up to grade, replacing the line, repairing connecting and complete the sewage line clean out. The plumbers and techs were polite and professional. They willingly explained the work, offered suggestions and answered questions

I have been a customer for 20 years and have generally received good service from tech and install team. They are getting a 3 instead of a 5 due to response time. Don't think because you make an appointment way in advance you will get taken care of in a timely manner.
I made an appointment about 3 weeks to a month ago for my heat service and somehow ended up at the bottom of the list. Here it is almost 6pm and I am still waiting for my service tech. They start at 8am and so I have now been waiting 10 hours for them. The Tech called an hour ago and said he was on his way and still waiting.
They need to find a better system to serve customers, if you need to hire please hire. And please help me understand why I make appointment almost a month ago and end up at the bottom of the list for service.
Right now I'm not a very happy customer

Rude and unprofessional. Showed up outside of the scheduled appointment time and acted annoyed with me that I wasn't prepared for the appointment. Spoke to me in an extremely condescending and disrespectful manner. Service was a part of our 12 month home warranty, however I will absolutely not hire this company for any future work.