Best System Design in Chesapeake VA

Signed a contract to replace both outside and inside unit of a Carrier Heat Pump after a catastrophic failure of a compressor in the outside unit. Contract signed 25 June. Informed by contract administer on 26 July that machinery necessary for the installation was in, however the earliest date they could be at the house for installation was 10 August. Crew arrived at 10 August and installed complete system in less than one work day. Reason given for the length of time to final repair was delay in receiving machinery due to disruption of the supply chain caused by the pandemic. Communication during the waiting phase of the repair was very poor. I had to seek out the contract administer to get any status.
received no calls to confirm the 10 August date of repair as the time approached, and finally had to spend a long time making phone calls the day before installation to get final installation. The installation itself was very professional. It was very apparent from the start the the Technicians were knowledgeable, competent, and no nonsense, and completed a difficult installation by that afternoon. The purchase of a 300 dollar stand alone ac unit and a fan prevented total abject suffering during the waiting period through the head of a SE Virginian Summer.

Anthony was great!

Quest pipe replacement and upgraded our water heater, and disposal. Also added gas to the kitchen for new stove. Estimate was extremely professional. We had 3 recommendations and Bertolino Plumbing included far more than the others. Technician was considerate, and cleaned up each day. We couldn't be happier with our choice!