Best Refrigerant Leak in Chesapeake VA

Technician was timely, friendly, and clear communicator. Took time to explain the issue and fix it!

Friday the 20th of May I called for service on my heat pump and even though I wasn't able to get an approximate time, that they would be back in touch with me. I waited the rest of that day and until about noon on Saturday before calling again and was answered by someone who could answer no questions. I waited all day Sunday, still no call. on Monday I tried to call and the phones were out of service.
I gave up and tried another HVAC contractor that was at my house in 2h hours and the job was completed in less than 30 minutes.
I will never use A-1 American again.