Best Planned Maintenance in Chesapeake VA

After having not the greatest experience over the last year with this company, today, our technician Rook LaMendola really turned things around. We have had technicians come in the past and be very rude, cranky, and downright unpleasant. We have had technicians come who tell us incorrect things. After over a week of our unit being out this time (it has been out several times) Rook came to install parts that someone else at the company quoted us for. Turns out, those parts were not actually what was wrong with the unit. Although all Rook was scheduled for was to simply come install the parts, he listened to our frustrations and took the time to really figure out what was wrong. He went back to the shop for a part (a one hour round trip endeavor) and installed it, and made sure everything was working properly before he left. He talked with us, was very personable, and most importantly, listened to us. He went above and beyond what was expected today, and for that, my family and I are truly thankful. (And finally cool!) Thank you, Rook!