Best After Hours Service in Chesapeake VA
Plumber
Left my children's rooms without heat despite promises all over their website of providing 24/7 emergency service. Weekdays only for warranty repairs???
HVAC system under warranty, woke up in the middle of the night to a heavy burning smell. Shut the system off and called the 24 hour service line. I was told that no warranty service is done on the weekends and I would have to call back Monday. So, because it's a warranty issue my family is only worth their time on weekdays?? It was in the 20's last night and will be again tonight and the call taker from Smith and Keene was cold and without compassion citing contract language and technical details- she could have cared less about not having heat in our children's bedrooms in freezing weather. Once the warranty is over we will be doing business with a company that does not leave people without heat in freezing weather.
smithandkeene.com
HVAC system under warranty, woke up in the middle of the night to a heavy burning smell. Shut the system off and called the 24 hour service line. I was told that no warranty service is done on the weekends and I would have to call back Monday. So, because it's a warranty issue my family is only worth their time on weekdays?? It was in the 20's last night and will be again tonight and the call taker from Smith and Keene was cold and without compassion citing contract language and technical details- she could have cared less about not having heat in our children's bedrooms in freezing weather. Once the warranty is over we will be doing business with a company that does not leave people without heat in freezing weather.
Chesapeake, VA
Plumber