Best Water Delivery in Charlotte NC

The best plumbing company ever '

It's not been great. Our warranty company sent out Accent to our house because the outside fan on the unit wasn't turning. The tech replaced the capacitor and it started up. Within a few hours the unit was no longer blowing cold air and I had to go back through the warranty company to get them to come back out. The tech then went to the unit under the house and noticed the coils had rusted through and all the coolant had leaked out. This should have been noticed the first time. He refilled the coolant and told us he'd get new coils ordered. Warranty company calls and they tell me my portion and I agree to it. About a week later I call Accent and they said they've been waiting on me to call and pay a deposit, but no one from this office called me to inform me of this. Once I paid the deposit they came within a few days and installed the new coils. Within twelve hours the unit was no longer cooling and the outside unit had stopped working entirely. The warranty company was frustrated enough that they are sending a second company out to fix the issue. I see a lot of positive reviews so maybe my experience was unique but I will not use Accent again.