Best Replacing Your Furnace in Charlotte NC

Called this outfit to schedule a repair/replace on an AC unit. The call center that this company uses had a rep (Donna) who was rude and had the phone-side manners of a robot. Actually, that's not true. Robots can be programmed to be nice to their customers. This lady, bless her heart, kept trying to get off of the phone - which makes it impossible to schedule a tech to come out to our home. To be fair, I don't know if the company does a good job with HVAC or other services, but they get a one star rating until they pay closer attention to the company fielding calls for them. I just wanted to find a scheduled time that would work to fix our home which has had 88degree kids bedrooms for the past week. I don't have an emoticon to express how the lady treated me.