Best Plumbing Disaster in Charlotte NC

I contacted American Leak Detection online and requested service because of a frozen pipe in my front yard. The women who called me was fantastic. Very friendly and professional. A team of 2 people came out to locate my leak. They charged $700 up front in order to locate it. They marked the spot approx. 3'x3' I spent the next couple days digging, and went down over 3 feet. No leak, not even a pipe. I called the company back on a Saturday, and there was no answer. This is understandable as they were closed. I was unable to leave a message because the mailbox was full. I ended up digging from my water meter and found the water line wasn't even close to the spot they marked. I called back during business hours and spoke to the same women. She requested I email photos showing where the leak ended up being located. I sent these photos in via email. I requested a partial refund (not 100% as they did have time and labor here) I received a call back 6 days later from the owner Dennis Fair. I believe this guy is the owner of the franchise in this area. He was very rude and honestly just a complete D-bag. He asked why I didn't call back, and when I explained I did, and the voicemail was full so I couldn't leave a message he said that wasn't true

We had a leak in our irrigation system--water was pouring out of valve in our front yard. To make things worse, we could not get our water turned off, and our yard and neighbor's driveway were quickly being flooded. I called around to several emergency plumbing services, but nobody could come out for several hours. Finally, I found Payless Plumber. They had a technician at our house in a matter of minutes. He not only turned the water off but also fixed the problem with our irrigation system, which other plumbers we talked with had not been able to do. And all for a very reasonable price. We will absolutely use Payless Plumbers for any future issues and plan to recommend them highly to our friends.