Best Larger Repair in Albuquerque NM

Until yesterday I had 5-star experience with Signature. As of yesterday, I will never use them again. One star is too many!I have two rental properties. I called to have them go to Property A, they showed up at Property B. They told me I gave them the wrong address, only to admit later that I had, in fact, given them the correct address, TWICE. Amanda lied to me and told me I made the mistake, all the while knowing Signature made the mistake. They show up unannounced at Property B, and bully their way in, with my tenant completely surprised they are there - when they are not supposed to be. (I have amazing tenants and great working relationships with them, they always know when I send service people out.) Signature technicians begin doing work they were absolutely not authorized to do, blaming my tenant for items not installed correctly, with my tenant doing his best to defend himself and explain that other Signature employees had misinstalled those items. Technicians continued to bully and blame my tenant despite his every objection. In the process of doing work they were not supposed to be doing, they broke personal property of my tenant due to carelessly throwing a filter across the room. They did not apologize. When my tenant called Signature to complain, he was informed that NO SIGNATURE PERSONNEL had been dispatched to Property B that day, and that he was lying. My tenant was threatened and told to provide video proving they had been there. He went online and found a photo of the Signature employees in question, in uniform, and forced Signature to admit that their employees had, in fact, been at Property B. In speaking with General Manager Sky, he called the mistakes and outright lying a “Comedy of Errors.” He did not follow through on commitments he gave me. At every mistake, instead of owning up and fixing things, Signature lied and blamed myself and my tenant. We spoke with or worked with at least 6 Signature employees and none were honest or trustworthy. I have instructed tenants at both of my properties that if Signature ever shows up again, they are to call the Police, immediately. I am working with the Better Business Bureau and will be contacting Costco to have their contract revoked. This business believes that good Customer Service means bullying, lying, and threatening customers. RUN, DO NOT WALK!