Best Hvac Jobs in Albuquerque NM

My AC was blowing warm air late Thursday. On Friday morning, I called three companies and they said they were booked through the end of the month even when I told them it was an emergency. I have an elderly mother who survived a stroke and an infant. I then called LC heating and Cooling and they said no problem someone will be there between 10 and 11. Louie showed up on time, quickly figured out what the problem was and went searching for the needed part. He found the part explained everything to me and got the crew to help install it. They were all professional and friendly. My family and I appreciate LC Heating and Cooling work. I recommend their services and they will be my go to AC repair/maintenance guys.

They say they will get to the job but now seem too busy. Say they will call back, no reply. Now they would rather I find someone else. They don't care that their delay and inaction is causing me to run out of heating and hot water. Their delay canceling the work til the holidays is a big problem, that they don't care about. I will never even consider using them again.

I've used this business previously with no problem. This time, I'm afraid it's been quite different. I called Plumbing Express LLC, because our hot water recirculating unit was not working properly. Stacy came out and stated we needed a new unit. I inquired what the cost would be, and she didn't know. She went to a local big box hardware store to pick up a new unit and called to say they had one. She asked if I wanted her to get one. I inquired about total price, with installation and she estimated $300. Once the product was installed, the amount then became $455. I spoke with Stephan Williams, the owner, and told him I was not willing to pay that kind of mark-up on the product. He said that as a small business owner, he needed to have that kind of mark-up. I told him that was not what I was quoted, and I would not pay it. He brought the price down to $375. THEN, the new product did not work, and some of our lights on the same breaker went out simultaneously with installation! We had an electrician out to verify nothing was wrong with the outlet or our electricity in general. Since then, I've called Plumbing Express LLC repeatedly and have left a plethora of messages with staff and on voice mail requesting a new unit be installed. I have handled myself cordially and patiently. It has been WEEKS, and NO RESPONSE from Stephan Williams to have a new unit installed. I am in the process of checking with the NM Licensing Board and intend to file a formal complaint if this situation is not rectified immediately, and I am taking other legal measures to handle this problem. I wish it had not come to this. Extremely frustrating experience, and I'm afraid I can no longer recommend this business at all.

Excellent and professional. Treat me with wonderful care. HIGHLY recommended. Thank you. Len K.