Best State Water Heater Contractor in Boston MA

I have used Rich for over 10 years for various plumbing needs, including water heater installations. Rich is a real professional who not only loves what he does, does it well, but also really cares about his customers. Last night, my water heater kicked the bucket. I called Boston Water Heaters at around 9 pm to leave a message and Rich answered. Yes, he answered at 9 pm. Rich fit me in and came out today to install a new water heater for me. He came when he said and charged me what I knew to be a fair price. I will not use anyone else for this service. The care he has shown to me when I've been in a pinch has earned him my loyalty as a customer. Thanks Rich!

Rich was terrific and the new hot water heater install was seamless! Professional, responsive and thorough!

Rich Matthews installed an indirect water heater in our home, and the overall experience has been super-positive. He took the time to explain how indirect heating systems works, the pros and cons of other types of water heating systems, and helped us identify the best solution for our home. The first “visit” was virtual, via FaceTime, and he surveyed the existing setup with a lot of attention to detail before proposing how to proceed. He came over the next day to prep / setup, and the day after installed the heater! He is very professional, super organized, excellent communicator, has great attention to detail, followed covid-safety protocols. This has been a very positive experience. I highly recommend Rich, and hope to hire his company in the future. Thank you!