Best Carrier Heating Contractor in Boston MA

On a recent Google search for water heaters I found Boston Water Heaters and requested service. It was nice to see an owner actually answer the phone and speak to me directly. Not only was the service prompt but professional. Rich did an amazing job with our new water heater installation. It far exceeded our expectations. It is the most efficient water heater we've ever had. It is nice to see the personal approach taken by Rich and that family businesses still exist and you don't have to deal with a large company. I would highly recommend Boston Water Heaters to anyone in need of service. You will not be disappointed.

Rich is incredibly responsive and great to work with. I called to get a quote for replacing my water heater, and within the hour, he was able to personally come out to the house, take a look at the job, provide a quote and schedule the replacement for the next day. This was the best experience I've ever had with a plumber - he handled every aspect of the job promptly and professionally.

We found Rich when we were looking to replace our ancient oil heating with a natural gas system.

He was responsive when providing quotes, competitively priced and was happy to answer any questions we had related to the process. He is fully certified as a master plumber and his workmanship showed on the job. He helped us with processing the HEAT loan from MassSave and provided quick service even considering the impacts of COVID-19. He was professional on-site and was always sure to maintain distancing and wore a mask.

He was friendly and gave us updates on the work he was doing and why he was doing it. Our house is fairly old and had amateur work done by the previous owner and he took it upon himself to clean up several fittings and went above and beyond what was asked of him at no charge.

Overall, an excellent experience and we'd happily use his services again. Highly recommended.