Best Washing Machines in Boston MA

First of all, Akian's office scheduled a window of time when we were available for the repair, which is industry standard, but then their office followed up with an exact time on the day of the service with a text picture of the technician and his background, then the technician called on his way, very nice touch, so I was not waiting endlessly for their arrival and could do other things, very impressive. When Bill arrived we described our shower issue, Bill diagnosed the problem, gave us 3 options and then I asked him for his recommendation, Bill's insight to the likely issue with the components involved was very clear on the potential wear factor of the Simmons assembly. We went with his recommendation and when the work was completed with Dominic, his junior technician that Bill was very professionally mentoring for Dominic's future in the Plumbing repair field, the decision was spot on. The components showed the wear and defects that Bill anticipated. As a customer with a cold start with a technician, Bill professionally introduced himself, via the call on route to our home, then explained the repair options and then delivered a timely cost effective solution with no surprises, always appreciated. Bill is a perfect example of what customer service needs to be in the Plumbing industry while at the customer site, from putting on shoe booties before entering the house to closing with an efficient billing process. We now have an perfect Hot shower and as a customer nothing beats that end result. I would highly recommend Akian's 360 coordinated service as I am a very satisfied customer.

Gilbert was very professional and educational, the visit was thorough and ended in great result . Gilbert and Vincent deserve more then 5 stars . Great service !!!! Thank you 🙏🏼