Best Fixture Upgrades in Boston MA

I'm a fairly new home owner. Irfan was on time, knowledgeable, explained everything clearly and even let me know I had put my sump pump connection to the furnace humidifier back incorrectly -- explaining how it was supposed to be set up, etc. He performed the annual cleaning and gave me all the details I needed to know -- no complaints whatsoever.

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.