Best New Water Lines in Washington DC

Best possible experience!

I rate Plumbline very high after many experiences with their staff, mostly responding to emergency leakage and related problems in the English basement unit of our townhouse on Capitol Hill. The have responded very quickly and diagnosed the problems equally as quickly. I also believe their charges have been fair.

I have used three different plumbing outfits in the last two years and only Aspen Hill can be called professional...they are quite simply the best...period.

We had a sewer backup and Mike Fleming and the team (Mike Rogers and a contractor) did a great job in replacing a part of the sewer pipe of our house under the basement slab. Also, Maria was very kind and responsible for scheduling, and Tim responded quickly whenever I asked questions by email and explained things in detail where needed before and after the work.

More specifically, they came to diagnose the issue with a snake and a camera and identified that there was a root intrusion which blocked and damaged the pipe. They provided honest view and possible (best and worst) scenarios before the actual work. Then, with a two-day work, they broke the floor tiles and concrete slab, replaced the part of pipe with the problem, gravel to bed the pipe and backfill the hole, and fitted the floor with a cement finish. Throughout the work, Mike and the team were professional and friendly. They showed videos and explained the observed issues and made great efforts in addressing the issue. They covered the floor and a door where needed, cleaned up after the work. They of course came on time.

I appreciated their professional attitude and accountability. Hope they will continue the great business practices.

We needed our backflow inspection at our dental office and the plumber that came in named Noah was super unprofessional and came in threatening us about accusations that our backflow repairment was done wrong and illegally. He was asking about who did our repairment and demanded to see a “permit” if not he would not do the inspection and report us to WSCC. That was not the case here. He caused a scene while we had patients in our office and mad at the staff for things he was claiming that were done incorrectly as if we were the plumbers. All he cared about was reporting our office and didn’t even do the inspection. We were able to find a different company named United backflow and was able to proceed with our back flow inspection and with the required permit that this Noah guy claimed we didn’t have. WSCC came in and also passed us. I do not recommend this plumbing company especially with our terrible experience!