Best Location Change in Tucson AZ

We've been using Pioneer Plumbing for three years, since we bought our new home. They have done extensive work for us and we have always been very happy with the quality and customer service from the plumbing crew. Danny Perez is absolutely the best and has gone above and beyond for us on multiple occasions, including in emergencies. We have loved having a plumber who we could count on and who genuinely cared about our needs. The back office has not always been so on top of things. Pioneer did a project for us in 2019 and neglected to bill us for over a year. A small piece of that project ($150) was repairing a pipe our exterminator broke, which the extermination company asked Pioneer to bill to them directly. When it was brought to our attention that they never invoiced us, we paid them right away, except for that small bill, which we asked Pioneer to send to the exterminator, and they did. Many months later, in September 2021, we got a call from Pioneer saying they had never been paid the $150. We'd had a death in the family and were out of state at the time, and asked for some time to follow up with the extermination company given the circumstances. We received a couple of voice mails from Mike at Pioneer over the next two weeks, followed by a text in week three threatening to send us to collections. We were once again about to travel out of state, this time for the memorial service. We have impeccable credit, because we always pay our bills, so on our way to bury my wife's mother I took time during a brief layover to call Pioneer and pay the bill so it wouldn't go to collections, knowing we would likely not now be able to recoup it from the exterminator. This was the last thing we should have had to think about at that time. This experience was so completely out of character for Pioneer and the excellent, personalized service we were accustomed to receiving. My wife spoke with an owner about it and apparently Mike was just doing his job and there was nothing wrong with the way he treated us, so we won't be using or recommending Pioneer again. Pro tip to local businesses: when a good loyal customer asks for a little extra time to take care of something in a time of crisis, and it's no big hardship to you, grant it. Your kindness will not be forgotten. If your company is a jerk to someone who is grieving and makes an incredibly hard time even worse, we are not likely to forgive that. All you had to do was show a little compassion and give us another couple of weeks, Mike, but you got your lousy $150. Hope it was worth losing a customer.

Mark did an outstanding job of explaining the options/pricing to unclog my kitchen sink line, as well as the option that would benefit my home for the long term. Mark did a great job on my sink and then contacted Anthony for the main line under the house. Both of these gentleman were knowledgeable, explained what was being done, and each did a fantastic job. I highly recommend these guys and Roto Rooter !!