Best Small Repairs in Toledo OH

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

I'm so impressed by this company! They genuinely like to help people and that is really rare. Their prices are reasonable and the service is excellent quality. I would recommend them to anyone.

My wife called to obtain a quote on installing a pump on a point well and fix a leaking sink. Rob did not advise of a service fee to provide a quote on installing a pump for a point well or the sink. Post assessment stated it was be $110.00 and he could not find the leak and provided a quote of $6-800 for the pump install. When I called to inquire on the cost breakdown the quote adjusted to $924. I asked about the service charge and it being customary to inform of any fees in advance, as we were surprised with the $110.00 initial charge. When asked about the service, Rob became audibly angry over the phone and said he did not need to deal with this and I could find someone else. I asked to speak with the manager Mark who was standing near by and asked if it was appropriate for Rob to speak to a customer in such a manner. Mark had no issue with the response. I will not use nor recommend Howard to anyone in the area.

Best place I ever work for the last 33 years