Best Trenchless Method in San Jose CA

I got assigned to this vendor by my home warranty company for repairing a broken water heater. In one word, they are unresponsive. They have a secretary who always asks you the same questions when you call. Your name, phone number, address, email for verification (just to make it hard for you every single time). Then she will give you false promises you that she's going to reach out to the technician and they will call you. But you will never get a call. Horrible experience.