Best Furnace Tune Up in San Jose CA

BEWARE: On Jan 18, 2023, technician, Salvador Valencia (he asked me to mention his name when I give a review) arrived with a trainee, Renee. Told them I needed two wall sockets replaced, a pendant light replaced, and to check out the wall socket in our home office. Asked for their hourly rate and he said $150 but he would talk to his manager and see what they can do. They go out to the truck, came back and was approved to give me a package deal and showed it on his I-Pad. Sign here and sign here. I told them again that I don't want to be overcharged, he assured me that all their prices were in a book and offered to all customers. Renee, replaced the two wall sockets in less than 5 minutes each, $295.50 each. Salvador replaced the pendant light in 20 to 25 minutes for $365.00 and cracked the glass which we had to replace. As for the not working wall socket, after spending 15 or 20 minutes, they charged a diagnostic fee of $389.00. Turned out nothing is wrong with the socket it was the small monitor that was not working. I texted, Ayla, the support staff who was courteous and responsive, and asked for the name of the project manager, Amelia Strugala Rojas, who I emailed on Jan 19, 2023. She emailed back on Jan 24, 2023, to stated electrical manager Juan Conchas tried to contact me. But you know how cell phones are, shows all in coming and missed calls. Not one call. Then on Jan 25, 2023, Ms. Rojas assured me that Mr. Conchas would call me that day. Not one call. So here is my review. I was overcharged and made good faith effort to work with this company to recover some of my hard earned money. I would not recommend them as they charged me $1,345.00 for less than 2 hours of work, however, it does come with 20 year warranty.

I had a lot of questions and didn’t feel rushed. Adrian answered all my questions patiently, enthusiastically and respectfully.