Pacific Coast Home Services

Jeremy, Richie and Christian were the techs who worked on our home. After a home purchase and long remodel, we needed a very thorough duct and furnace cleaning. The team responded for a quote and were out on site in a couple days. The pricing was a little more than we expected, but the service and follow through was very good. Everyone we worked with was super knowledgeable and available to answer any questions we had. The work was done in one day and they cleaned up everything afterwards. The system works like a champ and the fresh scent is a nice bonus. Thank you, Jeremy and team!

Ernesto from Pacific Coast Home Services installed our new water heater. He was professional and efficient, working hard to get everything done in only a few hours. He has excellent knowledge of suppliers, and was able to find a unit in our area, which saved more time. He even fixed some issues from the previous installation, such as a drain pipe that was routed incorrectly. We are very happy with our new water heater installation, which looks and works great!

Jeremy did great work! He arrived on time & was very helpful throughout the whole process. He gave a thorough analysis and laid out our options clear & concisely. The best part is his friendliness & laugh! We signed up for him to do work at our house over the course of the next year. We feel great about that choice.

The guys (Jeremy and Ricky)?came out and assessed the heat issue at our home. After diagnostics, the furnace needed replacement but a new thermostat would bring heat to the home in a timely manner. The thermostat was replaced in a timely and professional manner. The furnace replacement is pending for now. Thanks guys!! I appreciate your assistance and personal assistance.

Luis and his collegue Jorge did an awesome job fixing our ac unit. The condensation pump wasn't working properly and he was able to determine the root cause and fix it within 2 hours. Luis was very professional, kind and was very detailed about the services that was provided. Because majority of the work was done in the attic, he was able to provide us with before and after pictures, which we really appreciate. I would highly recommend!

Had an environmental emergency. Wind took down power lines and in the process, destroyed my home electrical panel. Called Pacific Coast after finding them. They responded promptly, we’re courteous and understanding once on scene. Kept me advised and updated on status while we were waiting for the part to are. Neighbors used them as well. Very professional and straightforward. Would definitely recommend this company!

Our 1980s era gas furnace went out on the coldest week of the year for this Aptos area on a Saturday. Coast pacific were the only company to answer my call for help. We ended up needing a new furnace and they did a fantastic job and quickly. Pretty full service company and helped us figure out a few related issues. Jeremy Correa was terrific. They had to return the next day to sort out the older thermostat and replace it with an upgraded one. They were so fast, so responsive. I would definitely recommend and will use them again no doubt.

I recently had Pacific Coast Home Services install my new A/C system and repair the ductwork, and I couldn't be happier with the results! Out of all the companies I contacted, I chose them because of their amazing comfort advisor, Rafael. He really took the time to understand my A/C and airflow issues on the second floor, which no other company did. Even though they had a slightly higher price, I decided to go with them. And I'm so glad I did! The installation and repair went smoothly, and the technicians were thorough and professional. Now, after 20 years of struggling with poor airflow, I can finally feel cool air on the second floor. I can't thank Pacific Coast Home Services enough for their outstanding service and genuine care. If you need A/C installation and ductwork repair, don't hesitate to choose them. They truly deliver exceptional results and have made my home a comfortable haven. Thank you!

The team from Pacific Coast, featuring especially Chris and Cesar, did a great job start to finish putting in a hybrid heat pump for heat and AC. It's great for the environment and we are hoping to be done with exorbitant winter gas bills. This was a complicated job and there were several significant challenges Chris and Cesar had to overcome. Their creativity and persistence kept it moving so the job would finish on time. We also got a cool new Nest Learning Thermostat, which has been a lot of fun to figure out. Throughout the work, Chris and Cesar were pleasant, patient, professional, and all-around good to work with. Thanks guys!

Pacific Coast Home Repair provided excellent customer service and communication. Technician was friendly, knowledgeable, professional and efficient. He explained every step of the process of removing my old toilet and installing a new one. And he left the area completely clean. I highly recommend.

Do not use this company unless you are made of money. Our furnace failed so I called for service. They charged me $89 to show up (fine, I understand the cost of service businesses), then they charged me $896 for a Diagnostic service which took less than an hour. The conclusion was that repair parts could not be found and the furnace had to be replaced. They provided a replacement quote for $9900. I got 2 other quotes for nearly half that amount.

1) a ~$900 charge for a diagnostic service is just short of robbery (it's immoral)
2) I was able to find the repair parts in question online, whereas the tech told me they were not available (Dishonest)
3) The company clearly was price gouging on the furnace replacement quote.

Avoid this company. They ripped me off.

Luis Martinez was amazing. We needed to have our heating system fixed and he was professional, extremely knowledgeable and considerate. He explained everything and got the job done fast. Would definitely use again.

Working on this project with Angel was a real pleasure. He personally ensured that it was completed correctly and that our concerns were communicated to management. He was punctual and professional and extremely polite. Everything was to our satisfaction and we plan to work with Pacific Home Services for our new HVAC installation.

Rafael did our main pipe drain cleaning and he did a superb job doing so. Not only he did the service but also inspected my water heater and main line in front of my house. Others would have just done the drain cleaning and collected their charges. Suffice to say, good thing he did as now I found I have multiple leaks that require immediate attention. Thanks to Rafael's thorough inspection and recommendations I'm at least aware I have things to address before they get serious. Pacific Coast also had the special on the drain cleaning this month which I couldn't find anywhere else. Other's would have charged me an arm and a leg just for the cleaning.

Carlos and Christian are respectful, courteous, patient, and kind. Becoming “the landlord” is new, so I appreciate all the detailed explanations the technicians give me regarding the maintenance of this house. They were able to work in tight quarters to do their jobs. Their explanations and clarification helped me understand and process of what caused my old house to lose half its power. I hope they are reassigned to complete the next half of the project!

It took months to get this project done and I feel at peace that my home was in good handS while the electricians updated and added wires and breakers. I appreciate that Jaime made the recommendation to add additional circuit breakers solely for my space heaters. Kenneth and Christian came to accomplish that task. They were very patient around the elders and the crying baby who couldn’t deal with the drooling in her room. Christian made good recommendations for where the outlet should be in each of the rooms, taking into consideration the dimensions of our tiny attic. Kenny was quite efficient and diligent in connecting the wires through the attic between the breaker box and the three separate rooms. I know he was really tired at the end of the day but my mom and I appreciate his commitment. Carlos came later to connect the wires to the new breaker boxes. Again, he explained how they work, and he checked each of the outlets to ensure they worked well with the space heaters.

Overall, I appreciate all of the electricians’ hard work, knowledge is, and professionalism. I also appreciate the customer service representatives were patient and receptive asI I inquired about updates to the invoices.

I accidentally dropped a very sentimental piece of jewelry down the drain and panicked. I called a few places and no one could schedule for the day I called—except Pacific Coast Home Services. I got text messages with status messages and even a photo of the technician coming to my house. Rafael was very kind—even bending down to make my jittery dog feel less nervous with a stranger. To get my jewelry was actually something I could have done myself but I had no idea. Rafael showed me how to get into the pipe, and did so without making me feel stupid. He took it as a teaching moment, which I appreciated. I thought the service was very responsive and professional. Definitely calling them again in the future.

Pacific Coast was very responsive, extremely professional
We had a major issue with our electrical created by a surge from PG&E. The not only came out immediately, they fixed all the damaged breakers, replaced the thermostat, added a surge protector
I can't say enough about all of their divisions.
The technicians all make sure they put on shoe covers when entering my home, cleaned up after themself
They also did the stucco repair around the new electrical box
I really appreciate this company & would highly recommend them

Angel and Oscar are the team working on our kitchen remodel. They are knowledgeable and responsive to my questions and very helpful in discussing options with me when choices must be made. They are on schedule and clean up at the end of each day in a way that allows as much access to the kitchen and appliances as possible while the work continues. We appreciate their work.

I woke up to a noise from my attic HVAC. Called Pacific. Jeremy Correa came out to identify the issue...on time, professional, courteous, informative and friendly. After diagnosis he returned with Luis Martinez to install part. I called at 9am and the problem was solved before 1pm. WOW! Was very pleased with the entire process especially the employees.

I asked simple water heater maintenance with descaling. Their quotes were $1500 for just diagnosing the heater, and $1300 for descaling. Which is way higher price than other places. Also they requested $45 of travel fee… The price range is absurd to me.

Very bad experience with the service. I felt that I was scammed. The technician was an hour late without notice. He spent time to collect by asking a lot of private information which is irrelevant to this repair. This J. Technician starting by asking customer to sign a lot of lengthy e-docs on his I- pad which I am sure most people won’t read to facilitate his charges. He asked for $597 in order to start his debugging on top of the $89 dispatch fees, which I had my suspicions and call other companies in private and found other companies only charge $89 dispatch including debugging found out in 10 mins. Scam customers for more $$$ on a short term gain is never a good idea for a long business.

I called Pacific Coast Home Services in an emergency with my entire house including all bathrooms backed up. TJ was the foreman that was sent with Juan and Carlos. They were all very knowledgeable and quickly identified the issue as a main sewer break in the crawl space. They referred a restoration company and they came to clean up the mess the next morning. As soon as the are was clean, TJ came again with Juan and Carlos in the afternoon and worked into the early evening to replace an old cast iron section with ABS and installed a convenient clean out to avoid issues in the future. They had to make a lot of improvisations to make a good fit as the previous plumbers had cut some corners. They also stayed late to make sure everything was working properly and answered all my questions. It was clear that they wanted to do the job right and cared about me as their customer.
I did get some quotes tat were a little cheaper but I felt that this crew knew what they were doing and cared about the project and I am happy that I made the right choice. It was a terrible place to be without the ability to use any water at our house with 2 kids. But I am happy that Pacific Coast and TJ and his crew resolved the situation in less that 36 hours and I feel confident that aside from unforeseen circumstances I am in great place with the plumbing in the house.
Thank you TJ, Juan, Carlos and the whole crew.

Andrew from Pacific Coast is a genuine proffesional. He asked the right questions and understood what i was looking for in their services. No one could have done a better job in providing various estimates. It was just that we were not on the same page as far as our price expectations.

Avoid this company! They send incompetent people who try to gouge you.
The tech who came had no idea what he was doing or what he was saying.
He tried talking down to me, might have thought since I am a female he would get away with spouting nonsense.
Unfortunately for him, I know more about plumbing and electrical work that he seemed to.
Then he tried charging me $395 for coming out, fortunately I had it in writing the estimate was free.
Avoid this company at all costs

Initial visit to determine the scope of work was great.
Communication was perfect.
Stayed on schedule as promised.
Indepth with options and choices so the scope of work is not just one option to choose from.

Carlos is a champ. Knowledgeable, quick to quote numbers and really vocal about what can be done and how to do it. Great electrician, would recommend to everyone!

BEWARE: On Jan 18, 2023, technician, Salvador Valencia (he asked me to mention his name when I give a review) arrived with a trainee, Renee. Told them I needed two wall sockets replaced, a pendant light replaced, and to check out the wall socket in our home office. Asked for their hourly rate and he said $150 but he would talk to his manager and see what they can do. They go out to the truck, came back and was approved to give me a package deal and showed it on his I-Pad. Sign here and sign here. I told them again that I don't want to be overcharged, he assured me that all their prices were in a book and offered to all customers. Renee, replaced the two wall sockets in less than 5 minutes each, $295.50 each. Salvador replaced the pendant light in 20 to 25 minutes for $365.00 and cracked the glass which we had to replace. As for the not working wall socket, after spending 15 or 20 minutes, they charged a diagnostic fee of $389.00. Turned out nothing is wrong with the socket it was the small monitor that was not working. I texted, Ayla, the support staff who was courteous and responsive, and asked for the name of the project manager, Amelia Strugala Rojas, who I emailed on Jan 19, 2023. She emailed back on Jan 24, 2023, to stated electrical manager Juan Conchas tried to contact me. But you know how cell phones are, shows all in coming and missed calls. Not one call. Then on Jan 25, 2023, Ms. Rojas assured me that Mr. Conchas would call me that day. Not one call. So here is my review. I was overcharged and made good faith effort to work with this company to recover some of my hard earned money. I would not recommend them as they charged me $1,345.00 for less than 2 hours of work, however, it does come with 20 year warranty.

Though we haven't used them to fix our issue due to budget constraints but they were very thorough, provided complete detail and suggestions were valuable.

I will definitely use their services soon.

The team came to install a Tesla Wall Connector and did a great job. My particular installation had some limitations that were overcome beautifully. Very patient throughout the process. Great for a variety of needs - heating, electrical, plumbing... Pricey but worth the investment. We've been using them for two years for our needs and wouldn't call anyone else in South Bay. When dealing with our water heater, TJ was the best.

They fixed my circuit breaker, which was stuck in the off position. Dispatch gave an ETA range of 12-2pm and they showed promptly at 12pm! Repair was fast and friendly!

Quick, prompt reply and arrival. Very professional and thorough tech who gave detailed quote. Insane pricing. Another business completed the task for less than 1/3 the cost.

Guy told even $650 to touch the system n run Pilot. That’s too exhotbitabt charges.

Didn’t even explain what must have gone wrong n how to repair water heater but gave double to cost for replacement than other quotes

Omar has arrived on time and he has been absolutely brilliant.
Very professional and knowledgable.
Just incredibly helpful
Strongly recommended

Had a thermostat problem and Jeremy came out and helped us solve the issue. He looked aot other problems that needed addressing and gave us really good options to take care of them,. This is the second time i have used Pacific Coast Home services. I will continue to use them in the future.

Called for sump pump not working. At the start, told them that I have already tried getting electric source from two outlets and the pump still not working. Charged Level 2 diagnostics and replaced the gfci outlet just to tell me that the issue is the pump failure when I told them the same at the start. They told me that this how professionals diagnose failures. Disappointing service. Could have given zero if that was possible.

Update: Called the manager of the technicians and as expected neither did they pick the call nor did they return my call. COMPLETELY TERRIBLE SERVICE.

Luis Martinez was very communicative and profesional. He answered all my questions and resolved my issue within 30 minutes. he walked me through everything that was done and provided me with before and after pictures of my heater. On top of that all documents were explained before I signed anything. I am Very happy with his profesional service I will highly recommend pacific coast home services and their technicIan Luis Martinez for any heating needs.

First of all, thank you so much to everyone who helped us get our restaurant up and running again! We don’t know what we would’ve done without you guys’!

For context, my family owns a restaurant in Santa Cruz and we had to close down on a Friday due to a gas leak. Mind you we were supposed to be Very busy! My family and I frantically called many plumbing companies to see if by any luck we would come across someone who would be available to help figure out where the gas leak was coming from/why and fix it as soon as possible because we couldn’t be closed on a Saturday. We also had a wedding to cater! Luckily we came across pacific coast home services. They were able to get someone dispatched that same very day and get the problem fixed the following day in the morning. The certified technician, Robert Barajas was amazing! He was super accommodating and very very nice. He understood the stress we were under and the busy day that followed so he made sure to make it happen and get things fixed. Once again, thank you so much! We were very grateful to come across such great people.

Jeremy arrived prompt and troubleshoot my mom’s HVAC. Turned out to be a bad thermostat and Jeremy replaced with a another thermostat until a permanent part comes in a week. Jeremy wanted to make sure my mom has a working system during that time. Jeremy is very informative in explaining the repairs and also inspect the furnace and condenser to ensure unit operates as designed. Jeremy went the extra mile to provide great service. We are very happy with Pacific Coast and recommend them highly.

I called two days after appointment to let them know Idid not receive their quote and again gave them my email address. To this day I have never received follow up call or a quote for the service I requested.

Salvador and Carlos showed up right on time and proceeded to methodically track down the source of two GFCI plugs tripping. I have had a lot of remodels done on my house, and there are multiple electrical panels and subpanels around here, any of which, in my mind, might have been the source of these issues.

Long story short: they figured out that a switch controlling an outdoor awning, installed decades ago, (and apparently mis-installed) was shorting out and tripping the outside GFCI and an indoor one as well.

After that discovery, it was fairly straightforward, although I still might have that switch re-engineered to prevent this from happening again.

Both Salvador and Carlos were efficient and communicated everything they were doing in an easy to understand manner. I was very happy with their work, and really happy to have my outdoor lights and kitchen plugs working again!