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I needed help with finding a certain part for a leaky toilet, so I stopped by Ideal. No, I didn't have the faulty part with me...but I knew what I needed, so I just asked where they kept that type of part and I would look for it. Instead, I received an unwelcome lecture and boring analogies from the guy who was there at the store, telling me why he couldn't do anything for me without knowing the brand, size, model number (yada, yada, yada...). The only reason I came to Ideal for my project was because I assumed they would have more selection in their showroom than the home centers, who predictably have only the same two brands which are one-size-fits-all made-in-China garbage. AND, I assumed they would have better service than the echo-filled cavernous, devoid of sales associates aisleways of Lowes and Home Depot. I'm no plumber, but I did graduate from high school and I don't need to be insulted by a business I'm reaching out to for help with a simple issue.

I had a water pressure regulator and isolation valves installed a few months ago by this company. I noticed a leak sprung from a piping they replaced and immediately called them back. They responded promptly and sent their technician the following week and fixed the leak right away! Outstanding job and customer service! - Jorge B.

I started my relationship with Carini Heating and Air Conditioning about 6 - 7 years ago, actually through a recommendation from another heating and air conditioning business.My townhouse's, in Santee, ac wouldn't cool so from the recommendation, I called Carini. They sent out a tech right away. The unit needed to be replaced (it was in since 1974). With the help of Loretta - she financially guided me through the options, and scheduled the process. I couldn't be home because of work, but we were able to get it so that when I arrived home it was completed (I'm sure that isn't always possible). What was nice was the price was way below what my fellow HOA neighbors had paid. My son also had a townhouse in HOT Santee. After my experience he decided to replaced his heater, air conditioner, and had new ducts installed as well. The service techs were/are always courteous and wear their booties into the home area.Well, now, my son sold his townhouse and my townhouse is being rented (still being serviced bi-annually by Carini). We recently bought a house in El Cajon and yes, I had them install a new air conditioner, heater, ducts and - for more efficiency and comfort - a couple more vents (they were recommended and have made a great positive difference). With Doug's help in scheduling and Bowden's work, I also had a solar fan put in the attic plus a wall ac (yes, wall not window) removed. The installers were great at cleaning up their mess, actually cleaned up where they really hadn't messed-LOL. Anthony walked me through the purchasing process (Loretta is still there though) - was even here for some of the install. Sarah, answered the phone, sweetly when I called to change my schedule or just to be reassured on something, especially when the permit process began. The inspectors conceded that Carini knew what they were doing. Doug is great at answering questions, as is Sarah, so don't hesitate to call them. Would I use Carini for a 4th location...YES!!! Will I use them again? YES!!! Do I recommend them? YES!!!

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