Best Emergency Serviceavailable in San Diego CA

I had an emergency plumbing issue at our rental home. I called at 8:00 am and they were very responsive and said they would be there around 4:00PM. At 3:00 pm their restoration called my renters to come out and assess the damage. We declined because restoration was not necessary because the leak was caught early. 10 minutes after we turned down the restoration we received a call and said their plumber couldn’t make it out today. We could pay and extra $79 on top of the $150 emergency fee since tomorrow is a holiday. This place is a scam. When they couldn’t get my money or my insurance companies money on the restoration then suddenly their plumbers couldn’t make it out.