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They were very professional. I received texts confirming my appointment, sent a picture of the service representative, and let me know when he would be there. He fixed a leak and the pressure valve on the water line to the house and checked out my water softener, which turned out has reached the end of its life. All my options were fully explained and multiple options were provided. I did not feel I was being “sold” on anything. I would highly recommend Caliente if you have a plumbing need.