Best Medical Facilities in San Antonio TX

Coppera was very professional , prompt and clean in their service to us. My wife and I also liked that they were respectful. I would highly recommend them to anyone having any plumbing issues at home .

I called them with an emergency plumbing situation. Granted it was Father's day, but our house had no water. Couldn't use the toilet, the sink, dishwaser, bathe, etc. Beyer advertised Emergency Service on their website, so I called them. The gentlemen who initially answered, a nice fellow by the name of Dan, asked me if I was a Premium Customer, to which I answered no. He said that it wasn't a problem. Took down all my contact info, and said somebody will contact me shortly. I received a text message giving me an appointment time. Great! Shortly after that I received a call from a woman stating that since I was not a premium member, they could not offer emergency services. I asked what it takes to be a premium member, and she responds by asking how many water heaters I have. Huh?? So, I have to sign up for a water heater maintanence package ($365) before they could do the magnaninmous favor of handling an energency call, for which service I am willing to pay. I said I was interested in emergency service, not maintanence contracts. She said I'm sorry I can't help you then and hung up. In my face.My question is, why did one person say it wasn't an issue, and then set up an appointment, when another person says it is an issue, and they cannot help me? Why did they waste my time when I am in the middle of a plumbing emergency? Time I could have spent lining up other plumbers? As It stands, It is now nearly 7PM, and I finally have somebody here-- but, not from Beyer, of course.If anybody asks me about whether or not to use Beyer, they will get a big fat NOT A FRICKIN CHANCE! from me. Not impressed with their brand of customer relations. If I could give zero stars I would.EDIT June 20, 2022A representative from Beyer wrote a watered down apology, but took no responsibility for their errors, or for such an unconscionable (and counterproductive) policy. I am quite happy to tell them that the one plumber who DID come to my rescue is going to replace all my cut offs this week, and in September we are using their remodeling service to convert a tub to a shower, and replace an existing tub in another bathroom. You lost that business, Beyer. Wouldn't you rather have had that than my $365 a year?