Best Electrical Upgrades in Saint Paul MN

TL;DR: Somewhat of a mixed experience, so overall about 4 stars. Depends on who comes out, but generally nice guys. AC install took 4 visits total over the course of a week to diagnose old unit, replace it, and fix new unit with issues. Currently fixed and running well.We've been using McQuillan for the last few years and overall service has been fine. Most recently we had an annual AC inspection. We didn't take notes as we were told the tech would send them out to us. They never made it to us and we quickly forgot what he had said. I reached out via email multiple times with no success to request the notes. I could have called but I was replying to the email about the visit.Three months later our 36-year-old Magic Chef breathed its last. We called Friday morning and a tech came by that afternoon. He quickly diagnosed it as deceased and we discussed new equipment options. He was also able to read us the notes the previous tech wrote down, which explained to us why it had died. The unit options given were to choose from 3 different SEER ratings. He also provided a few discounts, including cash/check discount.The first confusion was that over the weekend I realized that SEER ratings are only energy efficiency ratings. They aren't related to the size of the unit and if it would effectively cool our home. We've had issues with cooling, and even after discussing the issues, the tech didn't explain that the options provided were 2.0 ton units, which were sufficient for our home. I didn't understand the specs of the AC units, so when I asked which option is going to be better for cooling my home, it would have been helpful to explain that the options were for energy efficiency, not the tonnage or BTU. (I took a long weekend to research...)The second thing was that we needed to get a check from the bank, so he offered to follow/meet us there, not for us to drop it off at the office. That seemed strange to me.The third issue related to that was that the tech told us that the installers would be at our house at 7am Monday morning to begin the install. That was fantastic; however, I didn't get the usual email or text letting me know that an appointment was scheduled. I called Friday evening to ask if an appointment was indeed scheduled. The receptionist said she wasn't sure and someone would get back to me. Saturday evening I received a text message that said the Installation Coordinator would call me Monday to schedule an appointment. So, I assumed nothing was scheduled... until I received a text message at 6am Monday letting me know that a technician was on his way to our house. More frustrating communication.They installed the unit Monday and were done by noon. We had a cool house for about 24 hours. Tuesday afternoon it started to feel warm, and Tuesday evening I found some thick frost on the refrigerant hose on our furnace, and couldn't feel air blowing. A fantastic tech came out Wednesday evening to look at our system. Unfortunately, we weren't told to turn off our AC so that the ice chunk on our evaporator coils would melt instead of continue to grow. So while we waiting for it to thaw, he was kind enough to answer my thousands of questions about the unit and HVAC. He tested a number of things and performed a fix, but he wasn't convinced that would solve the issue. He had a hunch that it was a bad part from the manufacturer that would need to be replaced. If we had the issue again, call back and they would take the next step.Thursday afternoon it was iced up again. I called and a tech was scheduled to come back Friday morning. Thankfully, the same great tech came out. He did a ton of work basically reinstalling the system and replaced one part. Over a week later and no issues! The beginning situations had me questioning going forward with the service, but I was very pleased with the follow-up and follow through to ensure the unit worked. If I could request the tech, I would request the last one to come out every time.