Best Shaker Cabinets in Saint Louis MO

Recap: I recommend going into the Henry showroom to look at things in person but never to purchase from here.

I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.

Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!