Best Mechanical Heating in Sacramento CA

I called Heald Mechanical on a Thursday and spoke with Diane. I asked that someone come out to our home and check our furnace prior to using it for the cold weather coming. I was told that someone would call me on Monday to arrange a day and time to come out. Well Tuesday arrived and no one had contacted me. I called the office and spoke with the owner, Greg. I told him what I needed and he replied that he would try to come out during the week. Well, the week went by and no one contacted me, even if to say they were to busy to make it out. I know Heald Mechanical has been in business a long time. Perhaps to long and have forgotten what customer service means.