Best Refrigerant Leaks in Raleigh NC
Plumber
We originally choose Raleigh Heating and Air based on their great reviews. Unfortunately, our experience has been a 1 star.
1. They showed up and repaired our system. The got our system up and running and told us we needed a part. They told us that our part and labor was covered and we just had to pay a fee for the coolant and visit. Later that day, they emailed and said I need to pay $1,646 now and “once we file warranty, we will refund you whatever labor costs JCI awards us. Often times the amount refunded will be less than the amount paid. Also, this normally take 6-8 weeks for the refund to happen.” Please remember the theme them telling us different stories each visit.
2. Part came in and they fixed it. They fixed the “Evap coil” which was told was our only issue. AC was cooling and we were relatively happy for about 5 hours. Flash forward to 4:00 PM same day, AC stopped cooling. They came back and said “everything checks out and it just takes 24 to 48 hours to cool. Ok, this sounds reasonable. Next morning, AC is not working at all. Zero cool air and system stopped working.
3. Raleigh Heating and Air came back out. – They told us that now our condenser coil is now leaking! (previously checked 3 times) Interesting, the first 3 visits the condenser was never an issue. Did you miss diagnose our system and you fixed the wrong part? I feel it is too much of a coincidence that a part of the unit that was looked at three times (1. Initially, 2. When part came in for upstairs, 3. When technician came back and did a full evaluation on inside and out.
Now we are asked to pay another $625+ plus in addition to our trip charges and initial cost. Total cost to date is: $1,646, $125, $279 = $2,050. With these payments and what I believe is a miss diagnosis we still do not have working AC as for 11:00 AM on 9/1/2020.
4. We have not had air-conditioning for 7 days, with our house temperature in the 100+ at times. We have a sweet elderly dog that cannot live in those type temperatures. We were forced to leave our house and check into a hotel for several days (at my expense).
5. Today, 7 days of having zero AC they are here to fix our AC. We were greeted with them saying, “before we fix this, you have to sign something saying you will pay us today”. Yes, today we have to pay another $700+ plus for the labor (part if covered under warranty) to put in a part that was checked 3 times and it never had an issue. Maybe they could back out the $279 and the $125 for the “leak check” and trip charge, maybe even hotel expense? The answer was no, you owe us $625+ for labor plus the $2,050 already paid and sign a document that says you will pay us today.
6. Wow, this might be the worse experience of any company I have had in Raleigh in my 7 years living here. I dislike leaving bad reviews and would have not posted or deleted if they worked with us. I just wish they worked with us on cost, based on inconvenience and the most likely misdiagnosis of our system. My advice, please use another provider.
1. They showed up and repaired our system. The got our system up and running and told us we needed a part. They told us that our part and labor was covered and we just had to pay a fee for the coolant and visit. Later that day, they emailed and said I need to pay $1,646 now and “once we file warranty, we will refund you whatever labor costs JCI awards us. Often times the amount refunded will be less than the amount paid. Also, this normally take 6-8 weeks for the refund to happen.” Please remember the theme them telling us different stories each visit.
2. Part came in and they fixed it. They fixed the “Evap coil” which was told was our only issue. AC was cooling and we were relatively happy for about 5 hours. Flash forward to 4:00 PM same day, AC stopped cooling. They came back and said “everything checks out and it just takes 24 to 48 hours to cool. Ok, this sounds reasonable. Next morning, AC is not working at all. Zero cool air and system stopped working.
3. Raleigh Heating and Air came back out. – They told us that now our condenser coil is now leaking! (previously checked 3 times) Interesting, the first 3 visits the condenser was never an issue. Did you miss diagnose our system and you fixed the wrong part? I feel it is too much of a coincidence that a part of the unit that was looked at three times (1. Initially, 2. When part came in for upstairs, 3. When technician came back and did a full evaluation on inside and out.
Now we are asked to pay another $625+ plus in addition to our trip charges and initial cost. Total cost to date is: $1,646, $125, $279 = $2,050. With these payments and what I believe is a miss diagnosis we still do not have working AC as for 11:00 AM on 9/1/2020.
4. We have not had air-conditioning for 7 days, with our house temperature in the 100+ at times. We have a sweet elderly dog that cannot live in those type temperatures. We were forced to leave our house and check into a hotel for several days (at my expense).
5. Today, 7 days of having zero AC they are here to fix our AC. We were greeted with them saying, “before we fix this, you have to sign something saying you will pay us today”. Yes, today we have to pay another $700+ plus for the labor (part if covered under warranty) to put in a part that was checked 3 times and it never had an issue. Maybe they could back out the $279 and the $125 for the “leak check” and trip charge, maybe even hotel expense? The answer was no, you owe us $625+ for labor plus the $2,050 already paid and sign a document that says you will pay us today.
6. Wow, this might be the worse experience of any company I have had in Raleigh in my 7 years living here. I dislike leaving bad reviews and would have not posted or deleted if they worked with us. I just wish they worked with us on cost, based on inconvenience and the most likely misdiagnosis of our system. My advice, please use another provider.
2730 Rowland Rd, Raleigh, NC 27615