Best Fixing A Leak in Raleigh NC

This seems to be a good company and with great reputation. Therefore, my review is based solely on my personal experience and should not be a reflection of their many years of service. I had service about 2 1/2 weeks ago on a water heater that was not warming up the water. After paying the service fee, I was told I needed to replace the water heater and the cost would be $1,500 in addition to the service fee. I looked online, the heater I have (which has worked fine for 10 years) is about $400, and better ones go up to $1,000. So at that point I'm, thinking, this labor/installation fee is outrageous ($500-$1,000 ??). My Pastor who is not a plumber tells me, if it's not leaking, it probably just needs a part replaced. So I talked to a plumber at work, and he tells me the same thing. He stopped by the house, cleaned all the ashes off the internal gas line and heater is now working better than previous months. All for a fee of $85. I was very dissatisfied to know I almost lost $1,500 that I did not have over a simple fix. I did not see any rust buildup underneath the tank as told by the Shwartz service tech (over the phone since I was not present during the service call), nor any reasons why it would not be worth trying to fix it.

Rescheduled my appt for a 12-2 window at 12:08. Called and said they couldn’t make it and would have to come tomorrow. They didn’t care or respect that their customers have to alter their day and schedule for them. Terrible business practice. Will never use their service.

Brantley came out today and repaired a toilet and 2 hose bibs. He was very professional and clearly explained what needed to be done. We will definitely call ARC Plumbing next time we need assistance!