Best Completing Repairs in Raleigh NC

I had been a fan of this company until I needed emergency a/c service. Paid good money for a service contract annually since 2008. Last night I noticed a/c not cooling. Called emergency line & lady asked “so you want someone to come out tonight?” Next call from technician who was very nice. I opted for him not to drive 45 min & would wait until morning, since I had 2 fans. He said “someone will call you between 7:30a-8a to tell you when technician coming. You pick a time you need them there.” In morning I called to check since I hadn’t heard from anyone. Yep, not one note about my problem and response was “someone will come sometime today.” (Since they were “adding me just then to their already busy schedule.)” Another reason I’m very disappointed is I had annual service on unit 2 weeks ago & tech commented then that “ line was not sweating” and didn’t do anything about it at the time. “we’ll just watch it.”
Really saddened to have to write this review. And so disappointed this company has such a poor communication problem. I will add more info when this is rectified, hopefully today.
UPDATE: spoke to Supervisor & tech was at my house in a very timely manner. Did good job of fixing a/c. Appreciate they adjusted their schedule.

The Raleigh Handyman was prompt and very professional. Very helpful with a McGyver spirit! Would recommend him. He also hung a couple of mirrors and took care of the repair of my mirror before hanging. Well done!