Best Repair Of Dripping Faucets in Portland OR
Plumber
Sent email on a Sunday to request an appt. Got an email back from Ti that day even though they were closed. He emailed back 6 days before the appt to ask to push it a week out and offered to waive the $149 fee. (shows great respect for my time and money).
Day of: called 90 mins before appt to say he was ahead of schedule and asked if I was free sooner. Showed up, let me walk him through the issue (a clogged kitchen/laundry drain that I had augered out twice before in the last 18 months by another company). I thought we'd have to replace pipes.
Ti explained that he'd like to try to auger again, a conservative and least costly step, because he thought the previous job should have lasted longer. (I really liked that he didn't bad mouth the other company's work - I'm not a fan of that approach. He did explain what he thought may have happened.) He was easy to trust and was able to explain in layman's terms.
He was done with the work in maybe 30 mins (the other times it took an hour or more). He had good news, and felt confident pipes didn't need replacing. (Again, explained why.)
They also have an organic enzyme pipe cleaner (we have used a lot of Drano) that will help treat build up along the way. (He even used a product before he left to help cut down on the unfortunate smell that the clogged drain had created.) Highly recommend these guys for their expertise and customer service. Even if it turned into a pipe replacement, I know who to call now.
www.sutherlandplumbing.com
Day of: called 90 mins before appt to say he was ahead of schedule and asked if I was free sooner. Showed up, let me walk him through the issue (a clogged kitchen/laundry drain that I had augered out twice before in the last 18 months by another company). I thought we'd have to replace pipes.
Ti explained that he'd like to try to auger again, a conservative and least costly step, because he thought the previous job should have lasted longer. (I really liked that he didn't bad mouth the other company's work - I'm not a fan of that approach. He did explain what he thought may have happened.) He was easy to trust and was able to explain in layman's terms.
He was done with the work in maybe 30 mins (the other times it took an hour or more). He had good news, and felt confident pipes didn't need replacing. (Again, explained why.)
They also have an organic enzyme pipe cleaner (we have used a lot of Drano) that will help treat build up along the way. (He even used a product before he left to help cut down on the unfortunate smell that the clogged drain had created.) Highly recommend these guys for their expertise and customer service. Even if it turned into a pipe replacement, I know who to call now.
Portland, OR