Best Pipe Freezing in Portland OR

Back with Cornels again after they replaced our toilets with modern low flow units.

Time to replace the original 75 gallon tank water heater the builder installed from 1997. Alex came to our home & explained our 3 options - tank, hybrid, or tankless. Replacement scheduled for a few weeks from now. Based on our past experiences we know they’ll do a clean, efficient job for us.

This company was highly recommended to me by a contractor I completely trust who has never steered me wrong. I was scheduled fairly quickly for an appointment 6/29. The day before, I received a call asking if my time slot could be moved to 12-1pm, and if anything changed I would also receive another call. On 6/29, there was no call and no show. I called and left a voicemail as my call was not answered, questioning where the plumber was and trying to get any updates. Just after 3pm, I received a call from the plumber telling me he was on the way to my house. Upon questioning him on his arrival, he said this was an add-on job he had received a call about. I told him I had a scheduled appointment and it was a no-call/no-show, and no one answered my call earlier that day. The issue was fortunately a quick fix, but unfortunately a large cost, and also only temporary... After approximately 3 weeks, the issue returned. I wavered about calling to have this dealt with again as I received such poor service the first time. I finally broke down and called the afternoon of 8/9. Although it was during regular business hours, I was transferred to an answering service with whom I left my message. I never received any response from this call. I was about to post a similar review when on 8/25 I received an email asking if I still needed service and apologizing for staff turnover that was causing delays. I immediately responded and said yes, and noted that I had left a message on 8/9 with no response. To this day, I still have not received an email or phone call, nor has the problem been fixed. It's been extremely frustrating and I definitely cannot recommend this company.